Returns and Refunds Policy

Welcome to Massage Chair Reserve — where your satisfaction is our top priority.
We understand that sometimes a product may not meet your expectations. Our return policy is designed to be fair and transparent, ensuring a smooth experience while protecting both you and our team.

📝 General Return Rules

• Return Window: Returns must be requested within 14 days of delivery.

• Restocking Fee: A minimum 30% restocking fee applies to most returns, including refused shipments and incorrect address returns.

• Product Condition: Returns are only accepted for unused, uninstalled products in original packaging (box, pallet, accessories, documentation).

• Non-Returnable Items: We do not accept returns on:

  • Used or modified items

  • Items not in resalable condition

  • Items missing original packaging

  • Accessories such as filters, short kits, range hood extensions

• Damaged Items: Must be reported within 24 hours of delivery. Include clear photos of any damage to expedite resolution.

🔁 Exchange Policy

• Exchange Window: Requests must be made within 14 days of delivery.

• Condition: Items must be unused and in original packaging.

Process:

1. Original item is returned and inspected

2. Refund is issued (less fees)

3. Customer places a new order for the replacement item

Fees: A 30% restocking fee still applies to exchanges.

💳 Refund Processing

Refunds are processed after we:

• Receive the returned item(s)

• Inspect for condition and eligibility

• Approve the return

Refunds are issued to the original payment method and may take up to 72 hours to appear on your statement.

🚚 Starting a Return

To initiate a return, please:

• Contact us at sales@massagechairreserve.com or +1 (888) 559-2664 (Mon–Fri, 9AM–6PM EST)

• Provide your Order Number and reason for return

• Our team will review your request and, if eligible, issue a Return Authorization (RA) Number

• Carefully package the item with all original contents

• Clearly label the package with your RA number

• Ship to the return address provided by our team

• Send us the tracking number to monitor the return

Note: Return shipping costs are your responsibility unless the product is defective or damaged.

🏠 Changing Shipping Address

To change your order’s shipping address:

• Contact us immediately at sales@massagechairreserve.com or +1 (888) 559-2664

• Provide your Order Number and new shipping details

• Our team will confirm if the update is possible

• A change fee may apply depending on carrier or order status

• We’ll send a confirmation once the update is successful

❓Frequently Asked Questions (FAQ)

Can I cancel my order?
Yes — if it hasn’t shipped yet. Otherwise, our standard return policy applies.

Do I have to pay for return shipping?
If the product is defective or damaged, we cover it. Otherwise, return shipping is your responsibility.

How do I get a return label?
If your return is approved, we’ll email you a return label to print and attach.

My refund hasn’t shown up yet — what should I do?
Check with your bank and credit card provider. If it still hasn’t posted after 7 business days, email us at sales@massagechairreserve.com.

📞 Need Help?

We’re here for you!

Email: sales@massagechairreserve.com
Phone: +1 (888) 559-2664
Live Chat: Mon–Fri, 9AM–6PM EST

Thank you for shopping at Massage Chair Reserve!
Your trust means everything to us — and we're here to make your experience smooth and stress-free.